For claiming the return/refund/exchange, the customer has to comply with the following conditions
In case of online purchases, all the returns should be sent to Trichy Saratha's, NSB Road, Trichy. All exchanges also need to be done only at the Head Office in Trichy.
All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged, kindly email the customer care for the Return procedure within 24 hours of delivery/purchase. Any request made thereafter may not be considered.
To exchange a product at our store, kindly note that exchange is allowed only in cases where the customer is dissatisfied with the size, shape, or quality of the product.
Kindly ensure that the products returned or exchanged should be in original condition, unwashed, unused, and most importantly should have original tags/labels in place. The folds should be intact, and the product should be returned along with the box in which it was delivered, containing the invoice.
No exchange is allowed for items which do not have proper folding, are missing tags or are damaged and not in the same condition they were in when they were sold. No refund will be initiated in such cases.
To return an unused defective/damaged product, an intimation of the same must be made to us via email to [email protected] within 24-48 hours from the receipt of the product. The product must be shipped to us within 7 days and reach us within 30 days of receipt. Further, once we receive the returned product, we need to be able to confirm if the same was shipped within 7 days from date of delivery.
If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you along with the photographs showing the defect.
Please note that Saratha’s shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails, and our own checks.
The product should be return through a courier partner approved by us at the time of intimation. If the customer is using an unrecognized or unapproved courier partner, they are not entitled to any refund.
Please do not send back any item without consulting with us.
Please note we do not commit any return/ refund/ exchange in cases of weaving artifacts such as weft direction faults, loose weft, warp streaks, tight or slack pick, tails out, etc.
For all cases of returns, the customer will bear the shipping charges along with customs duties while returning the product and the same will be deducted from the refund amount. For exchange, the customer will bear the shipping charges for the exchanged product shipped to the customer and the same will be adjusted accordingly.
In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
In case of any queries related to returns and exchange, we advise you to contact us at [email protected]